Effective Date: 29 August 2026
At Linkpedia, we aim to create a transparent and trustworthy marketplace where buyers and publishers can collaborate with confidence. While we encourage both parties to communicate clearly and fulfill their commitments, we understand that situations may arise where a refund request becomes necessary.
This Refund Policy explains when refunds may be requested, how refund requests are reviewed, and how approved refunds are processed.
Every refund request is evaluated individually based on the facts, supporting evidence, marketplace records, and the circumstances of the transaction. Our goal is to ensure fair outcomes while protecting both buyers and publishers from misuse of the Platform.
By using Linkpedia, you agree to this Refund Policy in addition to our Terms of Service and Payment Policy.
This Refund Policy applies to every financial transaction completed through Linkpedia, including transactions involving:
This policy applies only to services purchased through Linkpedia and does not govern agreements made outside the Platform.
Linkpedia is a marketplace that connects independent buyers and publishers. Because every collaboration is unique, refund requests cannot be evaluated using a single rule.
Instead, every request is reviewed individually while considering:
Our objective is to reach decisions that are fair, transparent, and consistent for all marketplace participants. Submitting a refund request does not automatically guarantee that a refund will be approved.
A refund may be considered in situations such as:
If a publisher accepts an order but fails to begin work within a reasonable timeframe without communication, Linkpedia may review the order for cancellation and refund eligibility.
If a publisher informs the buyer that they are unable to complete the agreed service before delivery, the buyer may be eligible for a refund.
A refund may be considered where delivery becomes impossible due to circumstances that prevent the agreed service from being completed. Examples include:
If the same order is accidentally paid for more than once because of a technical issue or payment processing error, Linkpedia may issue a refund after verification.
If funds are deducted incorrectly due to a verified platform error, Linkpedia will investigate and make the necessary correction, which may include a refund or wallet adjustment.
If you believe an unauthorized transaction has occurred on your account, please notify us immediately. Refund eligibility will depend on the outcome of our investigation and any verification required to confirm the transaction.
Refunds may also be considered where a confirmed technical issue on Linkpedia directly prevents the successful completion of a paid transaction.
Every refund request follows a structured review process to ensure fairness for all parties.
The buyer submits a refund request through Linkpedia Support.
Our team reviews order history, timeline, messages, marketplace records, technical logs, and supporting documentation.
Where necessary, the publisher will be contacted and given an opportunity to provide additional information or evidence.
Linkpedia evaluates all available information before reaching a decision.
If approved, the refund will be processed according to this Refund Policy. If additional information is required, users may be contacted before a final decision is made.
To help us investigate refund requests efficiently, users may be asked to provide supporting information including:
Providing accurate and complete information helps reduce review time and allows us to make informed decisions. Failure to provide requested information may affect our ability to process a refund request.
Not every refund request results in a full refund. Where only part of the agreed service has been completed, Linkpedia may determine that a partial refund is the most appropriate outcome.
Factors considered may include:
Partial refunds are determined on a case-by-case basis. Linkpedia reserves the right to determine the appropriate refund amount after reviewing all relevant information.
While Linkpedia aims to resolve refund requests fairly, certain situations are generally not eligible for a refund. Refunds may be declined if:
Each refund request is reviewed individually, and exceptional circumstances may be considered at Linkpedia's discretion.
Link-building and guest posting are influenced by numerous factors beyond the control of Linkpedia or publishers. Accordingly, refunds will generally not be issued based solely on:
Linkpedia facilitates marketplace transactions but cannot guarantee specific SEO outcomes.
Publishers are responsible for fulfilling the commitments stated in their marketplace listings. However, Linkpedia cannot control events occurring after successful delivery that are outside the publisher's reasonable control.
Refunds may not be available where:
Where a publisher has provided a specific content or link retention guarantee within their listing, Linkpedia may consider that guarantee when reviewing a refund request.
Buyers play an important role in ensuring successful marketplace transactions. Before placing an order, buyers should:
Failure to provide the required information or cooperate during the order process may affect refund eligibility.
Publishers are expected to maintain professional standards and deliver services in accordance with their marketplace listings. Publishers should:
Failure to meet these responsibilities may result in refunds being issued to buyers, order cancellations, temporary marketplace restrictions, reduced marketplace visibility, or suspension or removal from the Platform in cases of repeated violations.
Cancellation requests are reviewed based on the progress of the order and the circumstances surrounding the request. An order may be cancelled where:
If significant work has already been completed, Linkpedia may determine that a partial refund or another appropriate resolution is more suitable than a full cancellation.
Promotional credits, referral rewards, coupons, discount codes, bonus balances, and other promotional incentives are intended solely for use within the Platform. Unless expressly stated otherwise:
To maintain a fair marketplace, Linkpedia actively monitors refund activity for signs of abuse. Examples of abusive behavior may include:
Where refund abuse is identified, Linkpedia may reject the refund request, restrict refund privileges, suspend wallet functionality, temporarily suspend marketplace access, permanently terminate the user's account where appropriate, or take further action as permitted under our Terms of Service or applicable law.
We are committed to protecting both buyers and publishers from fraudulent or abusive refund practices while ensuring that legitimate concerns are handled fairly and transparently.
If a refund request is approved, Linkpedia will determine the most appropriate refund method based on the nature of the transaction, payment status, technical limitations, and applicable legal requirements. Approved refunds may be processed through one of the following methods:
The refund method may vary depending on the payment provider, transaction status, and applicable regulations. Linkpedia reserves the right to determine the refund method that best suits the circumstances of each approved request.
Once a refund request is received, our team will begin reviewing the request as soon as reasonably possible. While processing times may vary depending on the complexity of the case, the general timeline is as follows:
Public holidays, banking delays, regulatory requirements, or exceptional circumstances may extend these timelines.
If a user accidentally makes multiple payments for the same order due to a confirmed technical or payment processing error, Linkpedia will investigate the transaction. Where a duplicate payment is verified, the additional amount may be refunded to the original payment method where possible, credited to the user's Linkpedia Wallet, or resolved through another appropriate method determined by Linkpedia.
Users should report duplicate payments as soon as they become aware of the issue.
In some situations, a payment may fail even though funds appear to have been deducted from the user's account. This may occur because of banking delays, network interruptions, payment gateway timeouts, or technical processing issues.
Where Linkpedia receives confirmation that no successful transaction was completed, we will work with the relevant payment provider to assist in resolving the issue. Users may also be required to contact their bank or payment provider for transaction-specific information.
Before initiating a chargeback through your bank or payment provider, we encourage you to contact Linkpedia Support so that we have the opportunity to investigate and resolve the issue.
Initiating a chargeback without first attempting to resolve the matter through the Platform may result in temporary suspension of the affected order, temporary restriction of wallet functionality, delayed payout processing, or suspension of marketplace privileges while the matter is investigated.
Where a chargeback is determined to be fraudulent or abusive, Linkpedia reserves the right to recover improperly refunded funds, suspend the user's account, or take additional action as permitted under applicable law and our Terms of Service.
Certain events beyond the reasonable control of Linkpedia, buyers, or publishers may affect the ability to complete transactions or process refunds. These events may include natural disasters, government actions or regulatory restrictions, internet or telecommunications failures, widespread cybersecurity incidents, banking system outages, payment gateway disruptions, or force majeure events.
In such circumstances, Linkpedia will make reasonable efforts to process refund requests as soon as conditions permit.
Every refund request submitted through the Platform is carefully reviewed based on the available facts and supporting evidence. When evaluating a request, we may consider Platform records, order history, marketplace communications, publisher responses, buyer responses, submitted evidence, technical logs, and applicable Platform policies.
Our objective is to make decisions that are fair, consistent, and reasonable for all marketplace participants. Where additional information is required, users are expected to cooperate during the review process. Failure to provide requested information may affect the outcome of the review.
Linkpedia may update this Refund Policy from time to time to reflect changes to our marketplace, improvements to our services, operational requirements, legal or regulatory changes, or updates to our business practices.
When material changes are made, the updated version will be published on the Platform with a revised Effective Date. Your continued use of Linkpedia after the revised Refund Policy becomes effective constitutes your acceptance of the updated policy.
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact our support team.
Linkpedia
Website: www.linkpedia.io
Support Email: support@linkpedia.io
Business Address: Flexi Center, Plug and Play Offices, Furnished Office Space, Mohali, Punjab, India
To help us process your request more efficiently, please include your Order ID, registered email address, and a brief description of the issue when contacting support.
This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mohali, Punjab, India, unless otherwise required by applicable law.
By creating a Linkpedia account, funding your wallet, placing an order, selling services through the Platform, or otherwise using Linkpedia's marketplace, you acknowledge that you have read, understood, and agreed to this Refund Policy.
If you do not agree with any part of this Refund Policy, you should refrain from using the Platform's paid services. Your continued use of Linkpedia following any updates to this Refund Policy constitutes your acceptance of the revised version.